BetterWork Life Critical incident response

Critical Incident Management

At BetterWorkLife, we provide Critical Incident Response (CIR) services to help employees navigate the emotional and psychological impact of traumatic events. Early intervention is crucial for recovery, and our trained counsellors are here to support employees as they return to normal functioning.

Our Critical Incident Response services include:

  • Immediate support available during and after business hours

  • On-site trained mental health professionals offering immediate assistance

  • Individual and group psychological first aid to help employees cope with emotional distress

  • Information sessions for staff on managing acute stress response, to prevent PTSD and equip them with coping strategies

  • Debriefing to help staff process the event and share their experiences in a supportive environment.

  • Consultation with management to guide them through the various aspects of the incident

  • Follow-up support for staff at risk of developing signs of stress-related psychological injury

  • Tools and strategies to aid recovery and prevent PTSD

In addition, BetterWorkLife will coordinate a post-incident follow-up with a designated counsellor. The counsellor will provide a detailed report to the organisation and collect feedback on the service through a Critical Incident Evaluation.

Critical Incident Support Services

A Critical Incident refers to any event at the workplace or related to work that has the potential to cause trauma to employees who experience or witness it. These incidents can deeply impact employees' sense of safety and well-being, creating significant emotional and psychological challenges.

We respond to all workplace critical incidents such as:

  • Natural disasters (e.g., floods, bushfires)

  • Accidents resulting in injury

  • Witnessing traumatic accident like a co- worker being injured

  • Violent events like assaults or threats from customers or employees.

  • Death of an employee at work.

  • Acts of violence or abuse, including verbal or physical assault

  • Loss of a colleague (e.g., suicide, homicide, or accident)

  • Death of an employee

Access Trauma-Informed Care 24/7 with BetterWorkLife

Why BetterWorkLife Critical Incident Response?

Immediate Access to Highly Trained Counsellors.

Long-Term Support and Follow-Up

Trauma-Informed Approach

Manager and Team Support

Personalised Recovery Plans

Holistic Care for Employees & Their Families

Crisis
Assessment

Proactive Education & Training

“Effective Critical Incident Support can reduce the likelihood of employees developing PTSD symptoms by up to 60%”

Australian Institute of Health and Welfare (AIHW)

How it Works

Step 1: Call Us
Reach out to our dedicated hotline at [insert number]. Our trained professionals are available to assist you in any critical situation.

Step 2: Initial Assessment
Once you connect with us, we’ll conduct an initial assessment to understand the nature and severity of the incident. This allows us to tailor our response to your specific needs.

Step 3: Customised Support Plan
Based on the assessment, we’ll develop a customised support plan. This plan outlines the immediate actions to be taken, including on-site support, counselling services, and resources for affected individuals.

Step 4: Deployment of Support Team
Our trained response team will be deployed to your location or will provide remote support as needed. They are equipped to handle various critical situations and provide emotional and practical assistance.

Step 5: Ongoing Support
We offer continuous support and follow-up services to ensure that all individuals affected receive the care they need. This may include counselling sessions, workshops, and additional resources.

Step 6: Evaluation and Feedback
After the incident, we will conduct an evaluation to assess the effectiveness of our response. Your feedback is crucial for improving our services and ensuring the best outcomes for future incidents.

Step 7: Prevention Strategies
We also provide guidance on developing prevention strategies and training to help your organisation mitigate risks and prepare for future incidents.

Critical incident Response (CIR) Support Available in Sydney, NSW and Throughout Australia

It’s easy to get started

With our simple setup and clear terms, it’s easy to get your team connected to the support they need today—just give us a call or complete this form, and we’ll contact you straight away.